
Leyla, case worker at Nationalities Services Center,
sending exceptional emails.
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From International Rescue Committee:
Today, most of our correspondence is via email and given the demands on
our time, many of us email under pressure – in the 5 minutes before or
after a meeting or while we are listening in on a conference call – or
when a client or staff member is waiting to seek our advice or support.
As a result, we sometimes email too often, too quickly, and unclearly.
Ironically this can lead to a strain on our time because we often have
to follow-up on confusing emails. By understanding the pitfalls of
email and considering a few simple steps before we send an email, we
can drastically reduce conflict and confusion in the workplace.
For a discussion on effective email correspondence, click here.
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